FAQs

Browser causing issues with copy forward of Notes
Doctor's not able to copy forward the previous note content. This used to work fine. I can confirm it does not work in Firefox, Safari, or IE.  If they...
Mon, Apr 26, 2021 at 1:54 PM
How to set a billing code to always require supervisor approval.
In order to accomplish this, you would need to do the following:    Make sure all clinicians have a manager assigned on their user account set-up. This i...
Wed, May 19, 2021 at 12:52 PM
Report timing descrepancies
Reports in Exym have different update timing, so you may see data differences for up to 25 hours. All Activities report vs Note  Status report vs Home s...
Thu, Jun 3, 2021 at 2:37 PM
Sending M-auth Codes
Sending M-auth Codes  If your site will be providing IHBS, TBS, or TFC activities that require prior authorization, those activities must be configured to...
Tue, Jul 13, 2021 at 11:22 AM
Using Exym to track Funding Source Billed Actuals vs Contract
Funding Source Contract Amounts Tracking maximum contract amounts for specific funding sources is done via Payors -- Manage Contract Amounts. To record thi...
Fri, Jul 16, 2021 at 3:21 PM
Reporting on $ by funding source
here is a report under Reports>Custom called -LA DMH Contract Expenditures using PAuth for FY that shows the amount that either has been bil...
Sat, Aug 7, 2021 at 1:44 PM
Best practice for when a clinician has 2 supervisors
Info from Exym: What is best practice for when a clinician has 2 supervisors, e.g., CFL Program Manager and Program Coordinator. both should be able to app...
Thu, Oct 21, 2021 at 1:43 PM
To Make an Activity Inactive (i.e. unavailable to users)
Admin>Programs>Activity Templates Select Program to Edit in top drop down field Then you can use your Find function in your browser, e.g. find “Kat...
Wed, Nov 10, 2021 at 2:01 PM
RXNT medication date definitions
Thank you for contacting RXNT. Discharging a medication will remove it from the list of patient medications. Typically a medication will be discharged if di...
Thu, Dec 2, 2021 at 8:21 PM
Do not assign a Manager to users that are Psychiatrists
This was because of the new codes “Report Writing” and “Records Review” that required co-signature for every staff, but  MDs. So, we had to eliminate Manage...
Thu, Dec 2, 2021 at 9:02 PM